Delivery & Return
YOUR SATISFACTION IS OUR ABSOLUTE HIGHEST PRIORITY. IF YOU HAVE ANY QUERIES RELATING TO YOUR ORDER, PLEASE USE THE FORM BELOW, AND WE WILL DO EVERYTHING WE CAN TO ASSIST YOU.
Sales taxes will be calculated at checkout where applicable.
We typically ship your order within 24 hours. Where possible, we try to ship the same day. During peak periods, there may be a delay of one day (but we sure try hard to avoid that). Order status will be emailed to you when your order ships.
Delivery is free for all orders over 350 AED. Otherwise, delivery is 25 AED.
Once your order has shipped, it usually takes 3 business days. If you have not received after 3 days, feel free to contact us using our contact page.
We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.
You can return your product up to 7 days after receiving your order. Please make sure that the products are not used or damaged. Any opened product shall not be refunded.
If you change your mind and wish to exchange a product, that's no problem. To be eligible, your item must be returned within 7 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.