Color Wow (a Federici Brand) is founded on a 25-year history of award-winning beauty product innovation. Our pioneering team, led by founder and CEO Gail Federici, is known for identifying unmet consumer “pain points” and resolving them with inventive, efficacious solutions.

From being the first to tame frizz, to brighten blonde and, now, to solve the myriad unaddressed problems of color-treated hair, we’ve earned a reputation for disruptive technologies that shatter categories, set precedents, win awards and live on to become iconic beauty products. However, our greatest honor is the life-changing impact our products have on women around the world.

YOUR SATISFACTION IS OUR ABSOLUTE HIGHEST PRIORITY. IF YOU HAVE ANY QUERIES RELATING TO YOUR ORDER, PLEASE USE THE FORM BELOW, AND WE WILL DO EVERYTHING WE CAN TO ASSIST YOU.

ORDER PROCESSING

Sales taxes will be calculated at checkout where applicable. 

We typically ship your order within 24 hours. Where possible, we try to ship the same day. During peak periods, there may be a delay of one day (but we sure try hard to avoid that). Order status will be emailed to you when your order ships.

DELIVERY

Delivery is free for all orders over 350 AED. Otherwise, delivery is 25 AED.

Once your order has shipped, it usually takes 3 business days. If you have not received after 3 days, feel free to contact us using our contact page.

RETURN

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

You can return your product up to 7 days after receiving your order. Please make sure that the products are not used or damaged. Any opened product shall not be refunded. 

 EXCHANGE

If you change your mind and wish to exchange a product, that's no problem. To be eligible, your item must be returned within 7 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.

Please note